Frequently Asked Questions
Everything you need to know about ordering, customizing, and working with Wisecoco display solutions.
Products & Customization
Do you offer custom display solutions, or only standard products?
Both. We stock standard TFT-LCD, OLED, and touchscreen modules ready to ship in small quantities for prototyping and low-volume projects. For OEM/ODM customers, we also design fully custom solutions — including screen size, resolution, brightness, interface (SPI/I2C/RGB/MIPI/HDMI), cover lens bonding, and embedded touch integration — tailored to your product’s mechanical and environmental requirements.
What's the process for a custom project?
A typical custom project follows five stages:
- 1.Requirements review — you share your specs, mechanical drawings, or reference product; our engineers assess feasibility.
- 2.Proposal & quotation — we recommend a panel/technology and provide pricing, lead time, and MOQ tiers.
- 3.Sample development — we produce engineering samples for your validation (typically 15–30 days depending on complexity).
- 4.Design confirmation — once samples pass your testing, we finalize the design for mass production.
- 5.Mass production & QC — production runs with in-line quality checks and pre-shipment inspection reports.
What information do you need from me to start a custom quote?
The more detail you provide upfront, the faster and more accurate your quote will be. Helpful information includes: target screen size and resolution, viewing environment (indoor/outdoor/sunlight-readable), touch requirements, interface preference, operating temperature range, target unit cost, and expected annual volume. If you don’t have all of this yet, that’s fine — send us what you have and we’ll help fill in the gaps.
Samples & MOQ
Can I order a sample before committing to a bulk order?
Yes, samples are available for nearly all standard products, and most custom designs can also be provided once the initial engineering prototype is ready. This allows you to verify product fit, performance, and compatibility with your hardware before scaling up production.
Payment
What Payment Methods Are Accepted?
We accept the following payment methods: T/T (bank wire transfer), PayPal, and Alibaba Trade Assurance. If you prefer another method, please feel free to let us know.
Is Buying On-Line Safe?
Yes, Our company prioritizes transaction security by using trusted payment gateways and providing clear communication throughout the order process. We’re committed to ensuring a safe and smooth buying experience for every customer.
Shipping & Logistics
What Shipping Methods Are Available?
Our most common shipping method is Express such as DHL, FedEx, and UPS. In addition, we also offer small parcel shipping, air freight, and sea freight options. If you have any specific shipping requirements, please feel free to leave a message with your preferred shipping method, and our sales team will be happy to assist you accordingly.
Do You Ship Internationally?
Yes.We regularly ship to North America, Europe, Australia, and across Asia, and can arrange logistics via air freight, sea freight, or express courier depending on your order size, budget, and timeline.
How Long Will It Take To Get My Package?
It depends on the shipping you’d prefer.
For shipping by Express, Shipping typically takes about 3-5 days.
For Shipping by small parcel, shipping typically takes about 7-15 days.
For Shipping by air, Shipping typically takes about 15 days.
Orders & Returns
How do I place an Order?
You can leave your message with your requirements on our website, and our sales team will be happy to assist you with placing your order.
How Can I Cancel Or Change My Order?
You may reach out directly to the sales representative who assisted you with placing the order. He or she will be happy to help you with your cancellation request and any other requirements you may have.
Do I need an account to place an order?
No account is required. Simply reach out to our sales team by leaving your message, and they will be happy to assist you with your order.
How Do I Track My Order?
Once your order has been shipped, our sales representative will provide you with the tracking number so you can follow the delivery status.
How Can I Return a Product?
You may reach out directly to the sales representative who assisted you with placing the order. He or she will assist with your request and any other requirements you may have.
Who do I contact for technical or engineering questions?
For technical questions about panel specs, integration, or custom feasibility, email info@wisecocodisplay.com or use the contact form — inquiries are routed directly to our engineering team
Still have questions? Get in touch with our team → — most inquiries receive a response within 1 business day.